Domestic Shipping Policy
We offer free USPS standard shipping (3-5 business day delivery estimate) for orders in the continental United States when you spend $50 or more.
If purchasing the priority shipping option, the 2-3 business day delivery is an estimate and not a guarantee. Carrier delays can occur that our outside of our control.
International Shipping PolicyIt is common for international orders to take up to 21 business days for delivery, especially if using USPS First-Class Mail International.
No matter which shipping option you choose, our customer service team is here to help you with your shipment and make sure it arrives to you quickly and safely.
We guarantee you will be satisfied with MOXĒ products, or we will refund your purchase price, or replace your product, at our discretion. We will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your items within 21 days from the receipt of original order.
Items cannot be returned or exchanged after 21 days from the receipt of original order. Items must be returned with their original packaging still in tact. We ask that you state clearly why you are dissatisfied or describe the issue in detail, as it will help us make the correct determination on how we should handle it. In the case that we recommend a return request from the customer, the address is as follows:
BE MOXE, LLC
4700 140th Ave N
Clearwater, FL 33762
Once your package is received back at our shipping facility, we will initiate a refund or exchange (whichever you requested) within 2-3 business days of the delivery.
If you requested a refund, it can take 3-5 business days to reflect on your statement
Please note: Customers are responsible for shipping costs. MOXĒ does not refund shipping and handling fees.